COVID -19 Protocol
Effective 13th July 2020
121 Animal Therapy and Physiotherapets can now see certain patients, at therapists and veterinary surgeons discretion, but only those who have current health issues. We are not yet able to treat our fun and fitness cases. We ask clients to take a few simple precautions:
- If you are feeling unwell, please follow government guidelines regarding self-isolation, call us and we will reschedule your appointment. If you have a high temperature, persistent cough, or any other symptoms please do not come as that puts everyone else at risk.
- We are currently starting to other treat animals with health issues, in addition to those whose welfare would have been compromised if we didn’t treat them. (If you feel your pet falls into this category, please contact us. Your therapist will conduct an email/telephone consultation and decide the best approach. Also, please ask your vet to update your pet’s referrals, before they come back. I am happy to email a referral form to you or to your veterinary practice.
- Please wait (in your car) prior to your appointment. Your therapist will call you when they are ready, and will discuss progress in the car park. Please maintain a sensible distance (2m min) between yourself and the therapist. If you take your dog to toilet pre or post treatment, please maintain the 2m and do not get close to anyone.
- Your therapist will take your dog whilst maintaining a safe distance. Clients will only be permitted into the units under exceptional circumstances.
- Only one patient permitted in the treatment room. The therapist will return your pet to your car, and will discuss the ongoing treatment and anything you need to do at home, either outside, or by phone or email.
- PPE is necessary. Please supply your own gloves and face coverings. You will not be permitted into any of the units without it. Our hand sanitiser is still in short supply and is reserved for the therapists use, unless direct contact is made, so provide your own wherever possible. We now have changed to paper handtowels in the toilet area. Hand washing is essential for all.
- There is currently no evidence that companion animals can be affected or spread COVID-19.
We are trying to minimise the risk to our clients and ourselves, and have increased our cleaning regime, but need your assistance to reduce the risk to everyone.
We still need to prioritise human health. Thank you.
- Hydrotherapy - Jane Bannatyne 01243 543121
- Physiotherapy - Lisa Robinson 07976 555424
- Acupuncture - Claire Power 07594 370268
Thank you for your help with this.